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# How can I resolve the errors when adding missing port information?

If you encounter errors while adding products due to missing port information, please follow these steps:

* Navigate to the **My Library** option from the dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-9_q3gv43.png)

* On the Library page, use the **product search** option to find the item, then click the **Edit** button next to item name.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-10_160ulud.png)

* To add port information, click **+ Add Port** and enter the required port details.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-11_1ljul2u.png)

* Edit your port information and then click on the **Add product** button to save your changes.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image-12_10gu5ec.png)

| Note: If a product is not available in My Library, you must first copy it from the XTEN Library to My Library

| If the issue continues, please contact chat support or email us at Support@xtenav.com with product details and screenshots so the team can investigate further.

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