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# How can admins add users who already have existing XTEN-AV accounts?

**Overview**

If a user is already registered on the XTEN-AV platform, Super Admins and Admins cannot directly add or invite that user to their organization through the platform. In such cases, a request must be submitted to the XTEN-AV Support Team, who will assist with mapping the existing user account to the appropriate organization and group.

**How to Request User Mapping**

To add an existing XTEN-AV user to your organization, please contact the Support Team at [**support@xtenav.com**](mailto:support@xtenav.com) and provide the following information:

1. **User Email Address**: The email address of the existing XTEN-AV user that needs to be mapped.

2. **Super Admin Email Address**:  The email address of the Super Admin account under which the user should be added.

3. **Group Name**:  If the organization contains multiple Groups, specify the Group to which the user should be assigned.

4. **User Role**:  Specify the role that should be assigned to the user (for example, Admin, Sales, Technical, etc.).

**What Happens Next?**

Once the required information is received, the XTEN-AV Support Team will review the request and map the existing user account to the specified organization and Group with the requested role.

**Need Assistance?**

If you have any questions or need help with the mapping process, please contact the XTEN-AV Support Team at [**support@xtenav.com**](mailto:support@xtenav.com).