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# How can a client request changes to a proposal?

**Overview**

If a client reviews a proposal and wants something adjusted — pricing, scope, equipment, terms, or any other detail — they can request changes by adding comments directly on the proposal. This lets the sender know exactly what needs to be revised before the client signs or accepts.

* The client receives an email with a link to the proposal. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_up04p9.png)

* Clicking the link opens the proposal in the client's web browser. The client scrolls through the proposal to review the project scope, pricing, BOM, and terms before signing.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1pphc9w.png)

* If the client is not satisfied with the proposal and would like to request changes, they can add comments to the proposal. 
* This allows the sender to review the requested changes and update the proposal accordingly. 
* To add comments to the proposal, go to the right side of the screen and click the **Add Comments** option.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_rd31er.png)

* Enter your email and click on the **Verify** button.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/download-1_10pdwpt.png)

**Add Comments on the Web:**

* Once the email is verified, the client can proceed to comment on the document
* Enter your comment and click on the **send icon.**
* Users / Clients can also comment on any page of the document.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/download-2_tjr8w3.png)

**Reply to Comments:**

* Clients and users can reply to each other's comments:
* Click on the **Reply** button to respond.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/download-3_qftl0b.png)

**Submit with Comments:**

* You can notify others via email by clicking the **Submit with Comments** button.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/download-4_1wjh6da.png)

**Activity Logs:**

* Users can view the comments in Activity logs.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/download-5_1avo6vd.png)

### Related Articles

*  [How to Submit a X-Doc Document to the Client](https://knowledgebase.xtenav.com/en-us/article/how-to-submit-a-xdoc-document-to-the-client-9ohksb/?utm_source=chatgpt.com)
*  [Where Can I View X-Doc Document Activity Logs](https://knowledgebase.xtenav.com/en-us/article/where-i-can-view-xdoc-document-activity-logs-rgkllp/?utm_source=chatgpt.com)