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# How are calls assigned to technicians?

Click the **Menu** icon in the top-left corner of the page. Then, select **X-PRO**, followed by **Service**, to open the Service module.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_ypwccq.png)
You will be redirected to the **X-PRO Service** page. From there, click on the **Calls** option.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_w17gmj.png)
A list of all service calls will be displayed in their respective stages. Click the **three dots (⋮)** next to the service call to which you want to assign a technician, then select **Edit Service Details**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1cdhhnj.png)
A pop-up window will appear. Scroll down slightly until you reach the **Technician / Field User** section, then click the field. A list of all available **Technicians / Field Users** will be displayed for selection.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1p45owu.png)
Select the technician you want to assign, then click **Update Service Call** to save the changes.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1q1ii2z.png)
Once the technician has been assigned to the service call, their initials will be displayed next to the call. A confirmation notification will also appear in the top-right corner of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_7wgx52.png)