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# Can I create custom Service Call Reasons?

**Overview**
Yes, you can create custom Service Call Reasons in X-PRO to better organize and categorize your service calls based on your business needs. Custom Service Call Reasons help your team quickly identify why a service call was created, making it easier to track, manage, and report on service activities.

**Steps** **to** **Create** **a** **Custom** **Service** **Call** **Reason**

* Click on the **Profile icon** in the **top-right corner** of the application. From the menu, select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_dte3eu.png)
* You will be redirected to the **Settings** page. Click on **X-PRO Settings**. A drop-down menu will appear. Select **Service** **Call** **Reasons** from the **Service** list.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1cjbj01.png)

* From the Service Call Reasons page, click the + (Add) icon to create a new Service Call Reason.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1diarj3.png)
* Enter a Reason for the Service Call Reason. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_16qmebe.png)