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# Can I create a Service Call for an existing Service Project in mobile app?

**Overview**
Yes. The X-PRO Mobile App allows you to create a **Service Call** for an existing **Service Project**. This helps you track service requests and manage work associated with a specific project.

**Steps** **to** **Create** **a** **Service** **Call** **for** **an** **Existing** **Service** **Project**

* Open the X-PRO Mobile App and navigate to the X-PRO section.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_7q8fa3.png)
* In the X-PRO section, tap the X-PRO Installation option located at the top of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1s8n00r.png)
* After clicking on X-PRO Installation, select the X-PRO Service tab located at the bottom of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_18nezu6.png)

* After selecting the X-PRO Service tab, the X-PRO Service Dashboard will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_103gn7n.png)
* Open the project in which you want to create a service call.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_btzxt0.png)

* After tapping the project, the project details will be displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1z9ves.png)
* Click the Kanban View option, then create a new service call.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_2yeuol.png)

* Enter the required Service Call details, such as:  Issue Name, Service Call Reason, Priority, Assigned Technician, Service type. 

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_qe9d0n.png)

* After tapping **Next**, enter the service address, then tap **Schedule Service Call** to create the service call.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_1qmfhsh.png)
* After completing these steps, the service call will be created successfully.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/3/c/d/e3cdae6433963000/image_r8oul0.png)
